Volunteer

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Volunteer Usher Program

We are always accepting volunteer ushers!
For more information about volunteering at the Florida Theatre as an usher, contact:

Amanda Hiatt
Patron Services Director
904-562-5964
amanda@floridatheatre.com

Usher Hot Line
904-562-5960
ushers@floridatheatre.com

Download Usher Application

Who can be an usher?

Anyone 16 years of age or older with a neat appearance and good communication skills.

What is the process?

Each applicant must complete the background check consent form and volunteer application. Once approved the volunteer manual and current event calendar will be emailed to you, along with instructions on how to volunteer for events. If an event is full or canceled, management will let you know. The first event or two you will be assigned with a veteran usher until you are comfortable with your duties.

There is a mandatory annual usher meeting and orientation each year.

What are the requirements?

Volunteering at the Florida Theatre is a privilege. Volunteer ushers are expected to understand the seating arrangements, wear the appropriate attire, be able to take patrons to their (reserved) seats, stand and climb steps, understand event information, be able to direct people to the restrooms and concessions, and help prepare programs for events. Qualified ushers will take or scan tickets and direct patrons.

It is also important that you show up by your call time, which is generally 90 minutes before the event actually starts. (Note: Ushers coming in later than the assigned call time could be sent home at the discretion of the management.) Each volunteer should be capable of standing until each show begins and for sold out shows will be required to stand until released from duty. Ushers are not allowed to use cell phones while on duty.

How many shows must an usher work?

Once you begin volunteering, we ask that you maintain active status by working at least one show per month. If you become inactive after a twelve-month period, you will be dropped from the program and asked to reapply.

How long do ushers stay for each performance?

Most ushers stay through the duration of the performance but are usually released from duty after the intermission ends and the doors have been closed for the main act.

The required dress code is as follows:

Dress code standards are strictly adhered to in order to keep the theatre’s look and feel consistent and professional and help our patrons easily identify you. Volunteers not properly attired will not be permitted to work.

Women: are required to wear solid WHITE shirt/blouse, button down with a collar. (a solid white sweater or blazer is acceptable when worn over a white shirt. No Turtlenecks or Sleeveless Blouses) solid black dress pants, or a solid black skirt, knee length or longer (No Jeans) tan, natural, or black hose (No white, patterned or textured hose) optional, black shoes (No sport shoes or shoes with opened toes or heels) working hand-held flashlight.

Men: are required to wear solid White long-sleeved or short sleeve button down dress shirt with collar (a white cardigan sweater or blazer may be worn over the white shirt) solid black tie (regular long or bow tie) black dress trousers (No Jeans) black shoes (No Sport Shoes) dark socks, working hand-held flashlight.

Everyone should wear the provided Florida Theatre volunteer usher badge on the shirt or blouse. Bring your own flashlight and always keep it downward, not in people’s faces or behind your back. It’s critical to have a good flashlight especially in the balcony to illuminate steps. Please light the stairs for people going down the stairs in the balcony so we can help eliminate falls.

Where do ushers park?

The Florida Theatre does not own a parking lot but there are many meters and lots available in the vicinity of the Theatre. Free parking is available for volunteer ushers with a Florida Theater Parking Permit. See the House Manager to receive a parking application at your first event.