FAQs

GENERAL THEATRE QUESTIONS

Who owns the Florida Theatre?

The Florida Theatre is owned by the City of Jacksonville, and leased to the Florida Theatre Performing Arts Center, Inc., a nonprofit corporation founded in 1987 specifically manage and program the theatre for the citizens of Jacksonville and Northeast Florida.

How many seats does the theatre have?

The Florida Theatre has 1,918 seats.

When did the theatre first open?

The theatre first opened to the public on April 8, 1927.

When was the theatre renovated?

The Florida Theatre was in continuous use from 1927 to until 1980, when the theatre’s owners sold it to the Arts Assembly of Jacksonville. The Arts Assembly (now known as the Cultural Council of Greater Jacksonville) renovated the theatre and reopened it on October 1, 1983. The Arts Assembly sold the building to the City of Jacksonville in 1987, which is when the Florida Theatre Performing Arts Center, Inc. was founded to manage and program the building.

What is the Florida Theatre’s mission as a non-profit organization?

The mission of the Florida Theatre Performing Arts Center, Inc., as a nonprofit organization, is to enhance the North Florida community’s quality of life by providing diverse and memorable arts and entertainment experiences, and by preserving a unique historic Jacksonville landmark.

Does the theatre still show movies?

Yes, the theatre still shows movies. Since it opened in 1927 the theatre has always featured movies and live performances. In addition to hosting various film festivals during the course of the year, the theatre’s own Summer Movie Classics series features a series of old and new classics, mostly on Sunday afternoons.

What are those things under the seats?

Air returns.

BOX OFFICE AND TICKETING QUESTIONS

Can I get a refund on my tickets if I can’t come?

All sales are final. There are no refunds or exchanges. However, if you cannot attend a performance, and cannot find a friend to use your tickets, you can convert your purchase price to a tax deductible contribution to the theatre, as long as you still have your unused ticket.

Are there additional service charges or handling fees in addition to the price of my tickets?

There are no additional service charges when purchasing tickets from the theatre’s own box office by phone or in person. If you purchase online from Ticketmaster, additional fees apply.

What ticket vendor does the theatre use?

The theatre currently uses Ticketmaster as the exclusive vendor for its tickets. Ticketmaster provides the software and hardware used by the theatre’s own employees in the theatre’s Box Office, and Ticketmaster also makes Florida Theatre tickets available for sale on Ticketmaster’s own web site, and at Ticketmaster’s own phone room.

Can I buy tickets to other shows at other venues at the Florida Theatre?

In addition to selling tickets to Florida Theatre shows, the theatre’s ticket office is also a Ticketmaster outlet. However, you can only pay with cash when buying a ticket to a show being held at a different venue, and additional service charges may apply.

Do other websites have better seats for sale than the theatre?

Third party “ticket resale” web sites create the illusion that they have “special access” to the best seats in the house, but all they do is purchase tickets from the Florida Theatre, and resell them at inflated prices. None of the price markup benefits the theatre or the artist, who were the entities that put up the money and the time and the energy to create the show in the first place.

What is the theatre’s official web site?

The Florida Theatre’s official web site is www.floridatheatre.com. Florida Theatre tickets are also available on www.ticketmaster.com. Those are the only two web sites with legitimate access to Florida Theatre information and tickets. Web sites that mix the words Florida Theatre, concerts, shows, events, tickets and other such words to create the illusion of being a legitimate web site have no affiliation with the theatre, and are only seeking to profit off the theatre by scalping the theatre’s tickets.

How do I buy tickets?

Tickets to all Florida Theatre shows are available from the theatre’s own Box Office, which is located at the theatre, at 127 East Forsyth Street, on the corner of Forsyth and Newnan Streets in downtown Jacksonville.

What are the Box Office Hours?

The Box Office is open Monday to Friday from 9:00 to 5:00, on Saturdays when there is a show starting at 12:00 noon, and on Sundays when there is a show starting at 1:00 p.m. The Box Office stays open until at least 30 minutes after each performance starts.

Can I buy tickets over the phone?

Yes, you can buy tickets over the phone from the theatre’s own Box Office by calling at 904-355-ARTS (2787) during regular hours.

Can I buy tickets in person?

Yes, you can buy tickets in person from the theatre’s own Box Office during regular hours.

What forms of payment are accepted?

Cash, check, Mastercard, VISA, Discover, American Express and debit cards are all accepted at the theatre’s box office.

Can I reserve tickets in advance without payment?

Tickets cannot be reserved or purchased in advance without payment.

Can I go into the theatre and check out the seats before I buy?

No, but there is a seating chart available on the theatre’s web site, and also at the Box Office.

Why does the theatre need my contact information when I buy a ticket?

Name, address, phone and email is required of all ticket purchasers in case of a problem with your order, or in case a show is cancelled or postponed. Artists get sick from time to time, and transportation delays may cause last minute changes. Ticket buyers are automatically entered on the theatre’s mailing list and email list, because we want to let you know about other upcoming performances you might enjoy. However, an opt-out option is offered, and all information is confidential. The Florida Theatre does not ever sell, rent, trade or otherwise allow other entities access to its mailing list and email list.

If I don’t like the show, can I get a refund?

Unlike watching a pre-packaged event on television or the internet, attending a live performance entails a small amount of risk. The show may meet or even exceed your expectations, but it is also possible that it may not be what you are expecting. Investing in the purchase of a ticket to a show means accepting that risk.

Do you release good seats on the day of a show?

Sometimes, on the day of a show, tickets are released. Maybe the artist did not need all of their guest seats, or maybe we held some seats for production purposes and then found we didn’t need them. Even when you think a show is already sold out, it is always worth a phone call to the theatre’s own Box Office at 904-355-ARTS (2787).

Are there any “obstructed view” seats in the Florida Theatre?

There are no poles or support beams or other obstructions between the seats in the Florida Theatre and the stage. However, if a performer walks too far downstage (to the lip of the stage closer to the audience) some people in the balcony may lose sight of some of the performer. We advise all performers of this quirk, and work hard with them to prevent this from happening.

How can I financially support the Florida Theatre?

Join the Friends of the Florida Theatre by making a tax deductible contribution. Contact our Membership Office at 904-355-5661 extension 243.

How can I buy tickets before everyone else?

We typically announce new shows every week on Monday, and tickets go on sale to the public on Friday. Members of the Florida Theatre’s Email Club get to purchase tickets 24 hours in advance, and Friends of the Florida Theatre at the “Ensemble Level” or higher, who make an annual tax deductible contribution of $150 or more to the nonprofit Florida Theatre, get to buy tickets up to 4 days in advance.

How can I ask the Florida Theatre to bring my favorite performer to Jacksonville?

Send an email to info@floridatheatre.com. There are a lot of factors that influence our decision to book an act or not, including the act’s fee, if they are working or not, when they will be in our region, and if their touring history indicates that we can sell enough tickets to make the theatre’s presentation of them financially viable. However, we always enjoy hearing what the audience would like to see.

How can I meet the artists?

Sometimes there is a formal meet and greet that you can buy a ticket to. When this happens, that information is included in our marketing and advertising. Sometimes the artist will come to the lobby after a show. Sometimes we know this will happen in advance, and sometimes we don’t. Sometimes there are radio or newspaper contests that you can enter. Sometimes the artist will sign autographs informally on the way to their car or bus. However, sometimes the artist prefers not to meet anyone, and on those occasions, it’s important for us to respect and protect their right to privacy.

Is there an opening act?

Some, but not all shows, have an opening or support act. We announce this information whenever we are notified.

Is there an intermission?

Some shows and performers have an intermission in their act, and some don’t. It’s entirely up to the performer.

What time does the show start?

The shows start at the time advertised. Slight delays to allow people on line at the Box Office or the front door time to get to their seat are not uncommon, but generally speaking, shows begin within a few minutes of the time advertised.

How can I or my band be considered as an opening act?

We are always looking for local emerging artists to open shows when we need a local opener. Send your information to info@floridatheatre.com.

Do you ever remove seats for a concert?

No.

Is there an elevator?

There is no elevator in the Florida Theatre building.

Is the Florida Theatre wheelchair accessible?

Yes. There are dedicated wheelchair accessible positions in the right front orchestra, left front orchestra, and rear orchestra. Purchase your tickets from the Florida Theatre Box Office at 904-333-ARTS (2787) and when purchasing your tickets, be sure to tell whomever you speak to that someone in your party needs wheelchair access. There is a wheelchair ramp that allows customers to travel from the street to the auditorium without encountering any stairs. However, because there is no elevator in the Florida Theatre building, the balcony of the Florida Theatre is not wheelchair accessible.

Where are the bathrooms?

On the ground level, the bathrooms are located to the left just as you enter the entry lobby, or, if you are already in the building, on the right just before you walk out the front doors. On the Mezzanine level, the Men’s and Women’s Rooms are located on opposite sides of the Mezzanine lobby, and there is an additional Women’s Room to the left of the center Loge and Balcony entrance.

Where is the wheelchair accessible bathroom?

The wheelchair accessible bathroom is located to the right of the Entry Lobby Bar as you face the bar, to the left of the statue La Vergognosa.

What do I do if I have a special need?

The Florida Theatre is compliant with the Americans with Disabilities Act. Please inform the ticket office of any special arrangements you may require when purchasing tickets. An assistive listening system for the hearing impaired is available from the House Manager. Large print programs are available on request. The theatre does not have its own parking lot. Disabled permit parking is available on the street.

What do I do when the person next to me is bothering me?

If the person sitting next to you is bothering you for any reason, please report that to an usher or a member of the theatre’s security. Ask to speak to the House Manager. If necessary, we will intercede on your behalf, or move you to another seating location. We have a zero tolerance, one warning policy for bad behavior.

Where are the Loge seats?

The Loge seating section is the first four rows of the balcony.

Where are the Orchestra seats?

The Orchestra is the floor section of the theatre.

Where is Row QQ, or VV, or WW?

Some of the row letters are printed twice on our tickets for ease of reading by our ushers. If it was just one Q, that could be mistaken as an O. The other rows that are printed twice are V and W. They will look like VV and WW on your ticket.

Do you have a bar?

Yes, we have a full bar complete with beer, wine, liquor, sodas and water.

Do you serve food?

We offer light snacks for sale including but not limited to peanuts, candy bars, fruit snacks and chips.

Can I bring my drink and snack to my seat?

Yes, on most events, food and beverage are permitted inside the theatre. Please help maintain this historic theatre by disposing of your own trash in the lobby receptacles.

Is there a smoking section?

No. For health reasons, as well as to minimize the chances of damaging this unique community asset, smoking is prohibited in the historic Florida Theatre. This includes electronic or “e-cigarettes.”

Is there a public telephone?

The theatre does not have a public telephone anymore. If you need to make an emergency call, please ask an usher for assistance.

How do I check the lost and found?

During a performance, you can ask for the House Manager. After a performance, call the administrative office the next business day at 904-355-5661 ext. 233.

What do I do in the event of a fire or other emergency?

The exit indicated by a red light and sign nearest to the seat you occupy is the shortest route to the street. In the event of a fire or other emergency please do not run, WALK TO THAT EXIT. Please follow the directions of the House Staff. If you become aware of a medical or other emergency, please inform the House Staff immediately.

Do you have an age limit?

We do not have an age limit, and as long as you enjoy music and the arts, we’d love to have you.

Do you issue “Parental Warnings” for shows?

From time to time we have shows targeted directly at families and very young audiences, and on those occasions, we market the show as “family appropriate,” or good for “all ages.” Otherwise, however, we do not make recommendations or issue “Parental Warnings.” One reason is that it comes perilously close to censorship. Another reason is that we have a very diverse community, and what one customer finds objectionable, another customer thinks is perfectly acceptable. If you are in doubt about the appropriateness of a show or artist for you or a member of your family, then we urge you to err on the side of caution, and don’t buy a ticket.

Are photography, audio recording and video recording allowed?

The use of personal photographic and recording devices, like a smart phone, is permitted at most performances discreetly from your seat, as long as you don’t disturb the performer or another audience member’s enjoyment of the show. Please shield any light emitted by the screen of your device. The use of professional gear, (typically, equipment requiring lenses, stands and tripods) is by advance permission only. The theatre reserves the right to change this policy on a show-by-show, case-by-case basis, with or without notice. The use of flash photography, or video recording with any type of light, is always prohibited. It is annoying, distracting and often dangerous to the performers.

Can I use my cell phone during the show?

Please turn your electronic communication devices to silent before the performance starts. If you need to use your device during the performance, please go to the lobby. The noise and light are distracting.

Where can I park?

The Florida Theatre does not have its own parking lot. Street parking is free after 5:00 p.m. on the weekdays, and free all weekend. There are also several pay parking lots in the neighborhood. Some are privately owned, some are owned by the City. The parking fees are established by the owner or operator, but typically range from $5 to $10. The theatre does not endorse one parking location over any other. Please observe all public and private parking regulations and signage.

Can I rent out the theatre?

The historic Florida Theatre is available for rent for performances, fundraisers, corporate events and special occasions. A wide variety of support services are also offered. Visit floridatheatre.com or call the administrative office at 904-355-5661 ext. 233.