VENUE

 

VENUE AND TICKET OFFICE INFORMATION

From ballet and opera to contemporary pop, jazz, rock, country and blues, the Florida Theatre offers cultural and entertainment programming for every taste and age all year long. More than just an entertainment center, the Florida Theatre is also home to graduations, awards ceremonies, lectures, business meetings and charity events that support the community’s schools, churches, hospitals and civic groups. The theatre is listed on the National Register of Historic Places, and is one of the Top 100 Theatre Venues in the country, as determined by attendance according to the concert industry trade magazine Pollstar.

TICKET OFFICE LOCATION

The Florida Theatre Ticket Office is located at the Florida Theatre, 128 East Forsyth Street, Jacksonville, Florida, 32205.

TICKET OFFICE HOURS

The Florida Theatre Ticket Office is open Monday to Friday from 9:00 a.m. to 5:00 p.m., on Saturdays when there is a show starting at 12:00 noon, and Sundays when there is a show starting at 1:00 p.m. For matinee performances on the weekend, the Ticket Office opens two hours before show time. During a show, the Ticket Office stays open until intermission or 30 minutes after the show starts, whichever is later.

TICKETS BY PHONE

Call the Florida Theatre Ticket Office during regular hours at 904-355-ARTS (2787).

TICKETS ONLINE

Order tickets from the Florida Theatre’s web site at floridatheatre.com

FORMS OF PAYMENT

Cash, check, and most credit and debit cards are accepted. The bars and concession stands also accept these forms of payment.

REFUND AND EXCHANGE POLICY

All sales are final. No refunds or exchanges.

TICKET RESALE WARNING

The Florida Theatre uses Ticketmaster as its exclusive ticketing vendor. The Florida Theatre Ticket Office and Ticketmaster are the only official ticketing vendors for Florida Theatretickets. Other ticket agencies with internet addresses that look authorized may make it seem as if they have special access to the best seats in the house, but all they have done is to buy tickets from the Florida Theatre, and resell them to you at an inflated markup. Neither the theatre nor the artist, who are the original investors in creating and presenting the performance for you, see any of the profit from that markup. If you purchase tickets from a third party vendor, and they are fraudulent, we will not be able to help you.

FIRE AND EMERGENCY INFORMATION

The exit indicated by a red light and sign nearest to the seat you occupy is the shortest route to the street. In the event of a fire or other emergency please do not run, WALK TO THAT EXIT. Please follow the directions of the House Staff. If you become aware of a medical or other emergency, please inform the House Staff immediately.

SMOKING

There is no smoking anywhere in the historic Florida Theatre building. This includes electronic or “e-cigarettes.”

FOOD AND BEVERAGE

Food and beverage are permitted inside the theatre at many events, but please help us maintain this historic theatre for future generations by disposing of your own trash in the lobby receptacles.

CELL PHONES AND PAGERS

Please turn your electronic communication devices to SILENT during the performance. If you need to use your device during the performance, please go to the lobby.

RESTROOMS

On the ground floor, the Men’s and Women’s rooms are located to the left of the entry lobby stairs as you enter the building. On the second level, the Men’s and Women’s rooms are located at opposite ends of the Mezzanine Lobby. There is a wheelchair accessible bathroom located to the right of the Entry Lobby Bar as you face the bar, to the left of the statue La Vergognosa.

PUBLIC TELEPHONES

The Florida Theatre does not have a public telephone. If you need to make an emergency call, please ask an usher for assistance.

ACCESSIBILITY

Please inform the ticket office of any special arrangements you may require when purchasing tickets. An assistive listening system for the hearing impaired is available from the House Manager. Large print programs are available on request. The ground floor of the auditorium is wheelchair accessible, and the wheelchair accessible bathroom is located to the right of the Entry Lobby Bar as you face the bar, to the left of the statue La Vergognosa. The theatre does not have its own parking lot. Disabled permit parking is available on the street.

PARKING

The Florida Theatre does not have its own parking lot. Please observe all public and private parking regulations and signage.

LOST AND FOUND

Ask for the House Manager during a performance, or call the administrative office the next business day at 904-355-5661 ext. 233.

MAILING LIST AND PRIVACY POLICY

Name, address, phone and email is required of all ticket purchasers in case of a problem with your order, or in case a show is cancelled or postponed. Ticket buyers are automatically entered on the theatre’s mail and email lists, and will receive information about upcoming performances. An opt-out option is offered, but all information is confidential. The Florida Theatre does not sell, rent, trade or otherwise allow other entities access to its mailing lists.

VENUE EJECTION POLICY

The Florida Theatre reserves the right to eject any person, with or without warning, if that person is disruptive, or might cause harm to himself/herself, or cause harm to others, or cause damage to the venue. Disruptive behavior is defined as, but not limited to: offensive, profane or threatening language to others; public drunkenness; fighting or threatening to fight; throwing objects of any kind; standing on chairs; or any other behavior deemed by theatre personnel as disruptive or dangerous in nature. The theatre encourages audience members to report any problems to the theatre staff. In event of extreme situations, ask to see the House Manager.

AUDIO, VIDEO AND PHOTO POLICY

It is the policy of the Florida Theatre that audio, video and photographic recording is permitted at most performances, as long as it is for personal use and not for commercial gain, and the recording is made using personal electronic equipment, such as a smart phone or a small personal camera, and the recording is made discreetly from your seat. Flash photography is never permitted. It is distracting and often dangerous to the performers. Professional gear, such as but not limited to photographic equipment with detachable lenses, video equipment with a stand or tripod, and audio equipment with a detached microphone is not permitted. Persons making audio, video or photographic records of a performance whose activities disturb the enjoyment of the performance by other audience members may be asked to cease such activities or be subject to ejection. The theatre shall be the sole arbiter of what equipment and activities are permissible and not permissible under this policy, and the theatre reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities.